If they’re leaving a door tag, it means a signature is required. There’s three flavors of signature: you specifically, someone 21 or older at the same address, or anyone with a pulse standing near your door.

Making two trips to deliver a package means they made no money on that delivery.

All I see is a packaged you someone failed to pack and ship properly. If you want white glove service, then you have to pay for white glove service.