Big problem with HEIC is it requires H265 licensing because it’s effectively a single frame of video. This is why Windows won’t open HEIC by default is Microsoft didn’t want to pay for the licensing

This is the trick. If you have any concerns about receiving the shipment, have FedEx hold for pickup

Having handled RMA disputes in a previous job if FedEx shows a delivery exception we’d generally trust that it was FedEx’s fuckup. Glad you could get it sorted one way or another but that really freaking sucks