I’m a system administrator and went to a conference a couple weeks ago. The first day was a Tech Track day meant only for the people who would be managing the application. We heard a lot of, “We’re not replacing the human being, we’re making their job easier!”
The next two days were more for the C-levels who were shopping for new XaaS applications and the tune immediately changed to, “Why have a 1000 agents when you could have 50?” There was some token line about how you could pay those 50 more and they could feel more like valued employees, but I knew the ears around the room had turned off by that point.
I’m a system administrator and went to a conference a couple weeks ago. The first day was a Tech Track day meant only for the people who would be managing the application. We heard a lot of, “We’re not replacing the human being, we’re making their job easier!”
The next two days were more for the C-levels who were shopping for new XaaS applications and the tune immediately changed to, “Why have a 1000 agents when you could have 50?” There was some token line about how you could pay those 50 more and they could feel more like valued employees, but I knew the ears around the room had turned off by that point.